• Tata Power-DDL’s WhatsApp Number is 7303482071
• Targets to eliminate 1.5 Lakh paper bills by March’20 by promoting paperless billing & digital payments
• Currently 63% of company’s consumers pay bills online
New Delhi, January 10, 2020: Tata Power-DDL, a leading power utility supplying electricity to a populace of 7 million in North Delhi has launched an Interactive E-Bill service on WhatsApp for its consumers. The initiative will enhance the overall consumer experience and engagement leading to a drastic reduction in paper bill usage, saving hundreds of trees.
The company has created a registered WhatsApp Business Account Number 7303482071. With the incorporation of WhatsApp to communicate with the consumers, SMS services will be discontinued on those numbers where WhatsApp services will be activated.
Benefits of E-bill:
- Saves Resources
- Easy Access
- Saves Time
- Less Documentation
- Environment Friendly
Benefits of E-payment:
- Hassle-free
- Safe & Secure
- Environment Friendly
- Saves Time
- Cashback
Commenting on the initiative, Mr. Ganesh Srinivasan, CEO, Tata Power-DDL said, “We at Tata Power-DDL are focussed on augmenting our digital journey and encouraging sustainable, hassle free and effortless use of the digital modes for consumer convenience. These modes not only establish a two-way communication with our consumers but help in addressing their issues on a real time basis. Additionally, this initiative is in tune with the Digital India Mission. We would like to encourage all our consumers to join this green drive.”
The company’s vision of providing better and smart services for the consumers and focussing towards increasing the digitization index brought this initiative into play. The move will give a further fillip to payments through digital modes with presently 63% consumers paying online and will reduce the overall expenses, benefiting the consumer in the long run.
The company has configured default auto reply messages that would be delivered to the consumers once they respond to the WhatsApp message.
Features configured in the Interactive Bill are : Billing Details, Service Request, Important Information Request like - Know Your Tariff and Total Energy Charges, Know Your Meter – video explaining the meter, Your Profile - Display Email & Contact Number of Consumer; Billing Analysis – Last 6 months details of Billed Amount, Payment History, Consumption Pattern, Payment Centres & Schemes/ Offers Section.
Tata Power Delhi Distribution has also been encouraging its consumers to opt for digital mode of payments as a part of its Green Zone Initiative. The company is setting up camps at various locations across its operational area to apprise the consumers of the convenience of digital practices. Through these camps more than 3000 consumers have been sensitised.
- As per a rough estimate, if all 16.5 lakh registered consumers opt for WhatsApp billing, the company can save nearly 2 crore A4 size sheets annually, preventing 2500 trees from falling. Besides this, the annual expenditure on billing (hardcopy) will also be reduced by 6 crores annually.