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About Us

With the objective of bringing about improvement in the managerial process, the Delhi Electric Supply Undertaking (DESU) was replaced by Delhi Vidyut Board (DVB) on 24th February 1997 retaining the responsibility of transmission and distribution of power in Delhi (including New Delhi Municipal Council (NDMC) and Military Engineering Service (MES)).

The Delhi Electricity Reforms Act, 2000 was enacted to provide for constitution of an Electricity Commission, restructuring of the electricity industry (rationalization of generation, transmission, distribution and supply of electricity), increasing avenues for participation of private sector in the industry and for taking measures conducive to the development and management of the electricity industry in an efficient, commercial, economic and competitive manner in the Nation Capital Territory of Delhi. It aimed at making the electricity sector more efficient through competition and providing benefits to consumers.

In accordance with the Sections 14 & 15 of the Delhi Electricity Reform Act, 2000 the Government of NCT of Delhi (NCTD) began reorganization of the electricity industry in Delhi, keeping in view the experience of unbundling and privatization of other States in the country and devised a restructuring plan.

The Government of the National Capital Territory of Delhi notified the Delhi Electricity Reform (Transfer Scheme) Rules, 2001 on 20th November, 2001, thus, paving way for unbundling of the Delhi Vidyut Board into 6 entities on functional lines i.e. Generation, Transmission and Distribution. Accordingly, the functions of DVB were unbundled into six companies/entities.

As per section 42 (5) of Electricity Act 2003, every distribution licensee shall, within six months from the appointed date or date of grant of license, whichever is earlier, establish a forum for redressal of grievances of the consumers in accordance with the guidelines as may be specified by the State Commission.

In exercise of the powers conferred on the Commission, by Section 181 read with sub-section (5) of Section 42 of the Electricity Act 2003 (36 of 2003) and all powers enabling it on that behalf, the Delhi Electricity Regulatory Commission framed Delhi Electricity Regulatory Commission (Guidelines for establishment of Forum for redressal of grievances of the consumers and Ombudsman) Regulations 2003. Pursuant to the Regulation Consumer Grievance Redressal Forum (CGRF) for TPDDL was constituted on 02.08.2004. CGRF looks into the grievances/complaints by the consumers in accordance with the provisions of:
• The DERC (Forum for Redressal of Grievances of Consumers & Ombudsman), Regulation, 2018
• Electricity Act, 2003.
• Delhi Electricity Supply Code and Performance Standards Regulation, 2017 and
• Schedule of Charges and Procedure Regulation, 2017

The Forum takes up any kind of grievance concerning with inadequacy, inefficiency or negligence in rendering the service by DISCOMs. The supply code also elaborates the complaint handling procedure as part of which every licensee shall prepare the Manual of Practice for Handling Consumer Complaints/Consumer Charter/Complaint Charter. The grievances arising under Section 126,127, 135,139,143,152 and 161 of the Electricity Act which mainly covers Unauthorized Use of Electricity, Theft and other irregularities of Electricity are not maintainable before CGRF

Mr. Mukesh Srivastava has took over as Chairperson, CGRF, TPDDL w.e.f. 07.09.2022. He basically belongs to Delhi & did his schooling from Ludlow castle School, Delhi & graduated in Commerce from Ramjas College, Delhi University. Then after he did Bachelor of Law (L.L.B) from Meerut University in 1985.

Mr. Srivastava enrolled as an Advocate with the Bar Council of Delhi in the year 1985 and practised as an Advocate in both civil & criminal jurisdiction at District Court & Delhi High Court till 1996.

Mr. Srivastava has joined Rajasthan Judicial Services on 26th Feb 1996 & has presided over various civil & criminal courts. Mr. Srivastava has successfully completed the Judicial Service and got superannuated in the month of May, 2022 from the post of District Judge.

She did her schooling in Delhi from Central School and passed 12th standard in the year 1989 and graduated in B.Sc. ( from Delhi University in the year1992. Thereafter she did her LLB from Campus Law Center, Delhi University in 1995 & LL.M from M.D.U in the year 2021. She started her professional career in 1995 itself and worked with two reputed Law Firms and appeared in Supreme Court and Delhi High Court. She had a great learning experience during her association with both the Law Firms. In the year 1998 she started her own practice and was appointed as counsel for State of Arunachal Pradesh in Supreme Court, Standing Counsel for MCD in Delhi High Court, Panel Counsel of DSSIDC, NDMC, Legal Aid Society to name a few.

She has a vast experience of practice in the Supreme Court of India, Delhi High Court, Central Administrative Tribunal, National Consumer Disputes Redressal Commission, all District Courts, Tribunals and Forums and handled number of cases of diverse nature. She was also appointed as Local Commissioner, Chairperson, Amicus Cure, Arbitrator at various stages of her carrier by the Hon'ble courts.Many of her cases were also reported in LAW Journals. In the May 2009 she was appointed as Member in Consumer Disputes Redressal Forum for a period of 5 years. During her active tenure she resolved many cases and passed many orders pertaining to consumer disputes. She received training as Mediator in the year 2012 from Delhi Disputes Resolution Society (Deptt.of Law, Justice & LA). After completing her term in May 2014 as a Member CDRF she came back to her practice in High Court and was also appointed as Mediator in Delhi Mediation Centres where she settled many mediation matters. She was selected as Member (Legal) in CGRF (BRPL) in December 2014. As a Member in CGRF (BRPL) she actively resolved many complaints and also passed many orders pertaining to electricity grievances of the complainants.

To quench her thirst for more knowledge and to keep up with the pace of changing times, she also completed two Online Certificate courses in Cyber Law and in Trademark and Intellectual Property Rights in the Internet Age from Indian Law Institute.

Before assuming the office of Member (Legal), TPDDL, she was serving as Member CGRF (BRPL) and efficiently looking after BYPL, TPDDL and NDMC Forums as her additional charges.

Sh. Shirish Asthana, Member (Technical) is an Electrical Engineer by Profession and has completed his graduation in Electrical Engineering from Regional Engineering College, Kurukshetra, (now N.I.T.) and Diploma in Management from IGNOU. He is also holding a certificate of Energy 101 course from Georgia Institute of Technology, USA.
Sh. Asthana has over 43 years of experience. Before joining CGRF he was Director in the Ministry of Micro, Small & Medium Enterprises, Government of India at New Delhi. He has also held the position of Joint Director (Tariff Engineering) at Delhi Electricity Regulatory Commission. He has worked in various PSU’s & Corporate Sector like Oil India Ltd., NTPC, Essar Oil Ltd., & Petrofils Co-operative Ltd.

During his career he has achieved various milestones in the following domain:-

Electricity Sector & Delhi Electricity Regulatory Commission:
The nature of job handled – Tariff determination for Electrical Distribution Licensees, Transmission companies and Generating power stations (GENCOs) including power projects from conventional sources as well renewable sources and other regulatory work related to generation and distribution of power in NCT of Delhi. Determination of Distribution & AT&C losses of Distribution Licensees, power purchase adjustment charges (PPAs), unscheduled interchange charges (DSM), Demand Side Management & reactive charges etc. the job also involved dealing with Court case/legal issues. Demand Side Management issues related to Indian Electricity Act, national tariff policy & DERA, Multiyear Tariff (MYT), Public Hearing, attended hearings in High/Supreme Courts, APTEL & coordination with legal counsels.
Specific professional achievement/contribution

The major achievements have been in the following domain:
• Formula for Power Purchase adjustment charges/Fuel Cost adjustment charges.
• Regulation regarding reactive power and DSM.
• Day of metering charges.
• Power Purchase determination cost both short term and long term.
• AT&C loses for distribution utility.
• Energy security of MSMEs including green power usage in MSMEs.
• Implementation of solar project both thermal and photovoltaic etc.

Project Management, Operation & Maintenance of large Thermal projects consisting of State of art Electrical & Electronics systems like variable speed Control Drives (AC/DC drives), UPS and other power electronics devices in addition to DIESEL & Gas based captive power plants, transformers, HT/LT motors, switchgears/relay and protection systems.

Job profile in Ministry of Micro, Small & Medium Enterprises: Involved in the formulation of policies/schemes & its implementation at National level for the promotion of Small & Medium Enterprises (SMEs) in the country. The schemes are formulated in the verticals of Finance/Credit, Technology & Quality Upgradation, Marketing/Export, IPR, Energy security for SMEs, Energy Efficiency & Promotion of Skill Development/Entrepreneurship/Start ups, etc. The job also involves, preparation of industrial survey reports, provide technical consultancy/Project profiles & appraisal of project reports, coordination with state govt. agencies/World Bank/ILO/GIZ & UNIDO etc. interaction with Industry associations like Federation of Indian Micro and Small & Medium Enterprises (FISME), Confederation of Indian Industry (CII), Externally aided projects.

Sh. Asthana was also a Member of the Board of Governing council of the national level institutions like Indo German Tool room, Indo Danish Tool room, Institute for design of electrical measuring instruments (IDEMI), Process & product development centre, Central Footwear training institute (CFTI) & Electronics service & training centre (ESTC), etc. He was also a Member of the ILO, World Bank & GIZ delegation to the countries like Vietnam, South Korea & Germany, etc.

Mr. Ashok Kumar Singh has completed his schooling from Naremdeshwar Inter College, Rambagh, Raibareli and passed intermediate in the year 1979. Then he completed his Diploma from Firoz Gandhi Polytechnic, Raibareli with 1st Division in the year 1982. Thereafter he did AMIE from The Institute of Engineers India in the year 1986 in Mechanical Engineering.

Mr.Ashok Kumar Singh has served the U.P. Power Corporation Ltd. at various positions. He joined the UPPCL as an Assistant Engineer in March, 1987 at Obra Thermal Power Station and his first posting was at operation of 200 MW Thermal Generation Unit for 3 years then after maintenance of Coal Handling Plant. In April, 1995 he joined the 400 KV Sub-Station Unnao there he look after erection and commissioning of 400 KV Transmission Grid Sub-Station. From January, 1999 to July, 2004 he worked at Unnao as Assistant Engineer and look after Metering, Billing and electricity supply to consumers. From July, 2004 to June, 2011 he posted as Sub-Divisional Officer at Noida and he look after Electricity Supply, Maintenance, Billing and Revenue collection. In June, 2011 he promoted as Executive Engineer and posted at Pilkhuwa Division and Loni Division, Ghaziabad and assigned to look after Distribution related all the works within Division. In September, 2015 he got promoted to Superintending Engineer and he served at Bijnor, Bulandshahar, Ghaziabad, Noida and Meerut.

As Superintending Engineer at Meerut he also look after the Smart Meter Installation work of Meerut town.

Mr.Ashok Kumar Singh worked in all 3 Sectors of UPPCL i.e. Generation, Transmission and Distribution. He possesses a vast experience of 33 years in Power Sector in which 21 years of experience in Electricity Distribution and dealing with Consumer`s Grievance with full satisfaction. He got superannuated in January, 2021 from the post of Superintending Engineer, UPPCL.

He joined as Member, CGRF TPDDL in the month of October, 2022.

Mr. Om Prakash Singh has joined as Member CGRF-TPDDL in Feb- 2023. He did his schooling from Jai Hind Inter College, Teji Bazar, Jaunpur, UP and passed intermediate in the year 1977. He completed his Diploma in Electrical Engineering from Allahabad Polytechnic, Allahabad in the year 1980. Thereafter, he did graduation (AMIE) in Electrical Engineering from The Institute of Engineers India in the year 1988. He completed Post Graduation Diploma in Energy Management (PGDME) in the session 2005-2006 from MDI, Gurgaon. He is certified Energy Auditor conducted by Bureau of Energy Efficiency since 2008. He is Chartered Engineer (India) form The Institution of Engineers (India) from October 2016.

He has more than 40 years of experience in Power Sector specially in the field of Electricity Distribution, comprising of serving at various positions cutting across departments, be it Regulatory matters or providing inputs on policies related issues, Operational, Commercial, Technical matters and handling consumer grievances to mitigate litigation and enhance consumer satisfaction.

Mr. Om Prakash Singh had joined the Overseas Communication Service (Min. of Communication, Govt. of India) in the year 1982. He joined erstwhile Delhi Electricity Supply Undertaking (DESU) as Inspector (Electricals) in the year 1988 through UPSC. He got promoted as Assistant Manager in the year 2004 and further became Manager/ Sr. Manager/ Asstt. GM / Dy. GM & got promoted to Addl.GM in the year 2018. He retired in October 2020 from TPDDL.

He had worked for reduction in AT&C losses while working as Asstt. Manager/Commercial Manager in Distt. Shalimar Bagh and also took the pilot project of electrification of JJ clusters to bring them in billing net. During his tenure as Sr. Manager/Asst. GM in Regulatory Group, he ensured timely redressal of Consumer Complaints referred from Regulatory Forums/GoNCTD/Corporate Legal to enhance consumer satisfaction and provided a platform for spreading the uniform implementation of policies for dealing with consumer complaints and to modify the process gaps if any in compliance with Regulations.

He got promoted to Dy. General Manager in July 2015 and then Addl. General Manager in July 2018 and worked as HoD in Regulatory Department. He has dealt with DERC on Policy related matters and clarification/response on issues related with Tariff/Engineering for smooth functioning and proper redressal of inter departmental queries/complaints. He handled the consumer’s petitions/Appeals/Complaints filed before DERC/Ombudsman/CGRF in time bound manner and was responsible for sending stakeholder’s comments on ARR petitions, Response to queries/clarification from DERC, submission of Capex Schemes to DERC in time bound manners and regular follow up for its approval, getting various prudence check on power purchase, sales, Capitalization, O&M, NTI etc. and coordination with DERC audit team for physical verification of assets etc. He was looking after Regulatory compliance cell and is well aware with all applicable electricity Rules and Regulations.

Prior to joining in CGRF, he was working as Advisor (Engg.) in the office of The Electricity Ombudsman since January-2022 after superannuating from Tata Power Delhi Distribution Limited in October 2020.

Past chairpersons and members:

S.No. Name Period
1. Sh. P. S. Bawa. 2.8.2004 to 14.12.2009
2. Sh. T. C. Gupta. 8.1.2010 to 15.1.2016
3. Sh. O. P. Gupta. 1.3.2016 to 13.04.2018
4. Sh. Major Singh. 27.12.2018 to 26.12.2021
S.No. Name Period
1. Ms. Shazia Usmani. 2.8.2004 to 31.10.2009
2. Dr. V. B. Pandey. 4.1.2010 to 30.11.2015
3. Sh. D. K. Singh. 7.1.2016 to 31.03.2019
S.No. Name Period
1. Ms. Monika Taneja. 2.8.2004 to 2.8.2010
2. Sh. O. S. Deswal. 11.4.2011 to 31.1.2013
3. Ms. Neeru Mittal. 27.5.2013 to 26.5.2016
4. Ms. Promila Seth. 9.9.2016 to 22.03.2019
5. Mr. Sushil Kumar Jain. 11.09.2019 to 10.10.2022