Welcome to CGRF - TPDDL website.


Procedure for filling of complaints before the CGRF

‣ The Consumers are advised to approach the appropriate Offices of the Licensee TPDDL for redressing their grievances initially.

‣ If the complaint is not resolved in time to the satisfaction of the applicant, they may approach the CGRF, either on refusal from TPDDL or after lapse of 15 days from date of application, whichever is earlier.

‣ A complaint to the Consumer Grievance Redressal Forum (CGRF) has to be submitted in prescribed form filled up in all respect.

‣ The grievance is to be submitted either in person or through registered post /speed post /courier service/email/fax or online.

‣ All the relevant documents are to be annexed or uploaded with the form. The complainant is not required to pay any fee and may present his case in person or through authorized representative

‣ On receipt of the compliant the same shall be forwarded to the licensee for reply which shall be filed by licensee within fifteen (15) working days from date of intimation from CGRF.

‣ Date of hearing of the grievance shall be notified to the parties by the Forum. The Forum can pass such interim orders, pending final disposal of the case, as may appear to it to be necessary and just in the interest of justice.

‣ On completion of the proceedings, the Forum shall pass appropriate order. The Forum shall provide certified copy of final orders to the parties free of cost.

For more details please refer

Applicant may contact TPDDL through any of the following touch point. 

• Sampark Kandra .

• District Customer Care Centres (9:30 AM to 6:00 PM – Mon-Fri)

• Online through Complaint section on Tata power-DDL website or e-mail at Customer Care Website

• To report Harassment, Unethical Practice or Theft / Call 19124 or write to us at Vigilance website

(+ ) TIER- I (Tata Power-DDL Complaint Escalation & Redressal Structure)
(+ ) TIER – II (Independent Forum - CGRF)
(+ ) TIER III-(Independent Forum – Electricity Ombudsman)
District Address-Contact No.
Moti Nagar District Office Building, 33KVA Grid, Inder Puri, Behind Pusa Institute, Delhi. Contact No. 011-66233452
Shakti Nagar District Office Building, Nangia Park, Shakti Nagar, Delhi. Contact No. 011-66112501
Model Town District Office Building, Gopal Nagar, Near Azadpur Flyover Contact No. 011-66233406
Civil lines District Office Building, Hudson Lines, Civil Line, Delhi. Contact No. 011-66112257
Keshavpuram District Office Building, Near Laxmi Bai College, Phase - 3, Ashok Vihar, Delhi. Contact No. 011-66039143
Mangolpuri District Office Building, Mangolpuri Industrial Area Phase-1, Mangolpuri Delhi. Contact No. 9643458468
Pitampura District Office Building, GP-6 Block, Pitampura, Delhi. Contact No. 9643458498
Rohini District Office Building, Sector-3, Shakti Deep Building, Rohini, Delhi. Contact No. 8860713456
Shalimar Bagh District Office Building, 33 Kv Grid Sub Station, Near Jaspal Kaur Public School, Shalimar Bagh, Delhi. Contact No. 9643198148
Dheerpur TATA Power-DDL Office, 66/11 KV Grid Sub-Station Dheerpur, Outer Ring Road, Nirankari Park, Near Dheerpur C V Raman ITI Contact No. 9643196146
Badli District Office Building, DSIDC Gate No-5, Badli Ind. Area, Near MTNL Office, Delhi. Contact No. 8929295266
Narela District Office Building, Bawana Road, Near Fire Brigade Office, Narela, Delhi. Contact No. 8929313896
Bawana District Office Building, Main Road Bawana, Near Aditi Girls College, Bawana, Delhi. Contact No. 8929852990