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Q.1 How to register for a New Connection?
Ans.

To register a new connection request, customers may use following options:

    1. Type Tata Power-DDL NEW and send to 56070 or
    2. Call our 24 Hrs. Sampark Kendra 011-66404040
    3. Visit nearest District Customer Care Centre
    4. Online through Customer Services section on our website www.tatapower-ddl.com
Q.2 How to calculate the load to be applied for?
Ans. Sanctioned load means the load in Kilo Watt, which is agreed to be supplied to the customer. The Sanctioned Load may be calculated by the simultaneous use of load (machines, appliances, fans, lights etc.) at any duration. For example: During Summer, AC Load shall be included for Sanctioned Load and Geyser shall not be, as both are normally not used together.
Q.3 Which category should a customer apply for?
Ans. Category Classification is described in Table 1.1
Q.4 What are the documents required?
Ans. Documents required for New Connection are mentioned in Table 1.2
Q.5 What are the charges?
Ans. New Connection Charges are mentioned in Table 1.3
Q.6 What is meant by Demand Note?
Ans. Demand Note refers to a payment note issued to the customers to make payments required (w.r.t. Consumption deposit, Service line charges/estimation charges) for providing the new connection/attribute change etc.
Q.7 What is the validity period of a demand note?
Ans.

Validity period of the Demand Note varies as per the type of notification, as given below:

Notification Type

Days Printed On DN

Subject to change from time to time and may be different for different segments of customers. Please check the Demand Note and ask the Sampark Kendra for confirmation.

PERMANENT & LTT

15

Name/Load/Cat Change

15

Meter Testing

15

Load Violation

30

Reconnection <= 6mth

15

Short Term Temp

1

Instant Camp Conn

15

HT New Connection

7

Name/Cat Change-KCG

7

Load Change-KCG

7

Electrification/HT-Shifting

15

St Light

15
Q.8 8. Why is it essential to verify Electricity dues for property before applying for new connection? How the same may be got checked from TDPPL?
Ans. Electricity dues are attached to the premises and not to the person. The old dues may be in the name of some other person but it is the responsibility of the existing owner or the user of the premise to keep the premise clear of any electricity dues to be eligible to get the electricity connection. The existing user or applicant of the connection may either make the payment themselves or ask the former owner to clear the dues. It is therefore always advisable to ensure before purchasing or occupying the property that it is clear from any electricity dues and/or have a specific clause for ownership of electricity dues in the relevant document for transfer of ownership of property. It is also clarified that in sub-divided properties, the dues of original plot/property will also be payable by existing owners of sub-divided properties in the ratio of occupancy. For getting NOC regarding electricity dues, on purchase of property, you may approach District Customer Care Center In case of any further clarification with regard to specific case, customer can visit CMG (Connection Management Group) Hearing Cell Keshavpuram from 9:30 am to 12:30 pm from Monday to Friday (Except Public Holidays) or District Customer Care Center to meet Customer Relations Executive for video conferencing with concerned group, after fixing an appointment by calling our Sampark Kendra 011-66404040
Q.9 What are the possible reasons for my application to be rejected?
Ans.

An application for new connection may be rejected due to reasons including but not limited to following:

    1. Documents not complete
    2. Wrong / forged information regarding address, supply type etc.
    3. Demand Note not paid
    4. Dues on premises not paid
    5. Wiring incomplete
    6. ELCB not installed  (in case of load more than 5 KW)
    7. Separate dwelling  unit not found (in case of separate connection for floor system)
    8. Electrification pending due to non-payment from land owning agencies.
Q.10 What is ELCB and what is its importance?
Ans. CELCB (Earth Leakage Circuit Breaker) is a protective device. This simple device detects even small “current to earth” (earth leakage) in one's premises, automatically tripping and disconnecting the electricity supply to the premises/equipment, thus preventing serious mishaps. Another useful benefit of installing an ELCB is that it also detects faulty and intermixing of internal wiring.
Q.11 What is the procedure to get a New street light connection?
Ans. Tata Power-DDL is only responsible for maintaining and supplying electricity to Streetlights. However, the installation of streetlights, being a civic amenity, is the responsibility of local land owning authority. We request our customers to contact local land owning authority of their area (like MCD, DDA etc.).After consideration of request, a joint inspection of Tata Power-DDL staff and governing authority officials will be conducted. Once everything is approved, a fund will be raised by the authority for Tata Power-DDL and only then new street lights will be installed or land owning agencies may install street lights on their own. For any complaint about functionality of street lights, please contact our SamparkKendra 0-1166404040. However, the maintenance of street lights is also distributed between the LOAs and Tata Power – DDL. Clarification in this regard is given in Annexure 2.
Q.12 What is Augmentation? How much time it takes to complete?
Ans.

Augmentation means improvement/enhancement of the system capacity to be able to cater to growing electricity load requirement. Such augmentation needs capital investment and hence is undertaken, only after requests received for new connections or load enhancement; particularly if the requested load mandates the same. Different types of Augmentation may be required such as:

        1. Low Tension  (LT) Line Extension
        2. Transformer Capacity Augmentation
        3. High Tension ( 11 KV) Line Extension
        4. Complete electrification of an un-electrified area

Timeline for different type of augmentation activities are as follows:      


Type of augmentation

Timeline required (Working Days)

LT Network augmentation

60

Pole augmentation

15

Transformer  Augmentation

120

HT - 11 KV Network Strengthening

180

Un-electrified Area  or New Grid Required
    12 months
Q.13 What are Service Line Cum Development (SLD) charges? Why are these charged and under what circumstance? How much are the charges?
Ans.

Service Line cum Development (SLD) charges are the charges levied by Tata Power-DDL through demand note (wherever new connection/reconnection /load enhancement request is being processed) towards expenditures including the cost of service line and all other associated expenses. The charges are based upon the sanctioned load requirement and irrespective of the length of the Service Line. (as per DERC guidelines). The Service Line is an asset of Tata Power-DDL and therefore the replaced service line cannot be handed over to customers. However, if Service Line Charges are paid by customer for load enhancement, Tata Power-DDL is bound to change the Service Line. If service line is not replaced for load enhancement, customer may ask for refund of the Service Line Charges already paid.
Details of the SLD charges are given as under in Table 1.3 of Annexure I.
For Areas developed by developers:
For areas developed and sponsored by development agencies like Delhi Development Authority, Municipal Corporation of Delhi, Public Works Department or Private Developers, the electrification shall be carried out by Tata Power-DDL after charging 50% of cost towards High Tension (HT) feeders, sub-station including civil works, LT feeders and 100% cost towards service line and street lights.
Q.14 What is Tata Power-DDL’s role in providing connection to Illegal or unauthorized Construction?
Ans. Tata Power-DDL is a power distribution utility and it is governed under regulation of Delhi Electricity Regulatory Commission. Tata Power-DDL provides the electricity connection as per prescribed documents. There are various statutory agencies and public utilities entrusted with specific Responsibility, Rights and Obligation. Accordingly, Tata Power-DDL has no Expertise or Rights to determine or declare any construction as unauthorized or illegal. If and when we are informed about any construction being illegal or unauthorized by any judicial or statutory body, we take the appropriate action as suggested by them. We, therefore, request the customers with such complaints to approach land development agencies like DDA or judicial body for taking appropriate measure against the defaulters.