- PCMM is a Business Excellence Model recognised as a gold standard in people practices worldwide
Tata Power Delhi Distribution, a pioneering power utility supplying electricity to a populace of over 7 million in North Delhi, India’s National Capital has been successfully appraised at the Level 4 of People Capability Maturity Model (PCMM), conducted by an external High Maturity Lead Appraiser from KPMG. The appraisal is a validation of Tata Power-DDL’s long-standing commitment towards business excellence journey. Tata Power-DDL is continually engaged in improving its workforce policies, practices and capabilities in alignment with its business performance and objectives.
PCMM (People Capability Maturity Model) is a Globally recognized Excellence Framework from CMMI Institute that focuses on continuously improving the management and development of the human assets of an organization. An appraisal at Level 4 indicates that the organization is performing at “Predictable” Level, i.e., competency development through mentoring, competency based assets, empowered workgroups, competency integration; motivation and management of performance through quantitative performance management and shaping of the workforce through organizational capability management.
Commenting on this achievement, Mr. Ganesh Srinivasan CEO, Tata Power-DDL, said "The need to sustain consistent services has made it imperative for us to build high performing teams, develop people capabilities, and manage excellence in people management. PCMM Level 4 is an affirmation of our continued focus on people and business process integration. It is pivotal for us as a leading organisation to continue strengthening our processes to drive business excellence, and to meet the business objectives of providing quality and reliable supply to millions of consumers and develop innovative solutions to establish ourselves as a utility of the future. ”
With the PCMM Level 4 rating, Tata Power-DDL is now part of an elite group of employers and is committed towards achieving excellence in workforce practices.
About Tata Power Delhi Distribution Limited:
Tata Power Delhi Distribution Limited (Tata Power-DDL) is a joint venture between Tata Power and the Government of NCT of Delhi. Tata Power-DDL distributes electricity in North Delhi and serves a populace of 7 million spread over 510 sq.km. The company has successfully met record peak power demand of 2074 MW in 2019. Tata Power-DDL has been the frontrunner in implementing power distribution reforms and is acknowledged for its consumer-friendly practices.
Since privatization, the Aggregate Technical & Commercial (AT&C) losses in Tata Power-DDL areas have shown a record decline. Today, AT&C losses stand at sub 8% which is an unprecedented reduction of over 85% from an opening loss level of 53% in July 2002. Tata Power-DDL has won several national and international accolades for its pioneering efforts in power distribution reforms including national awards for 'meritorious performance in power sector' and 'promotion/facilitation for roof-top solar' etc. Tata Power-DDL has also been empaneled as “first Utility Channel Partner" with the Ministry of New & Renewable Energy, Govt. of India and has also received the highest honor rating of SP IA as a “System Integration Grading for Solar PV projects.”