• Consumers to simply send a WhatsApp message on 7303482071 for registering complaint
• Offers hassle-free experience at fingertips
• Aims to enable instant complaint resolution
Tata Power Delhi Distribution, a leading power utility supplying electricity to a populace of 7 million in North and North-West Delhi, has now introduced a WhatsApp service ‘No Power Supply’ (NPS) Complaint Registration where consumers can register their complaints directly on Company’s Official WhatsApp Number – 7303482071.
The feature has been introduced in line with ensuring consumer convenience and providing a hassle-free experience as consumers can now skip the waiting time when they call the customer care centre number and get a real-time response instead.
In order to get their NPS complaint registered, Tata Power-DDL consumers can message on the given number using their registered mobile number (RMN) or the Customer Account Number (CA No).
For Example -
• NPSPH<space><RMN> or NPSPH XXXXXXXXXX
• NPSCA<space><CA No> or NPSCA XXXXXXXXX
The consumer will immediately receive the message for restoration time or the complaint number with all the other necessary information post sending the message on TPDDL’s WhatsApp number from their registered mobile number or any other number, mentioning their CA No.
Earlier, the company had also launched a toll free number for NPS Complaint Registration – 9619619124 where the consumers can simply give a missed call from their Registered Mobile Number and register their complaint.