Tata Power Delhi Distribution Limited, a joint venture of Tata Power and Delhi Government, a leading utility supplying electricity to a populace of 7 million in North Delhi, has been adjudged as a winner under the category Best Digital Customer Experience Initiative in Utility Space at the 14th Edition of The Customer FEST Awards, 2021.
Mr. Dwijadas Basak, Chief- Commercial& Social Impact Group received the award on behalf of the company during a virtual award ceremony.
The company, over a period of time, especially during the pandemic period introduced various digital touch points to ensure the safety and convenience of its consumers. Some of which include –
• Tata Power-DDL Connect Mobile App
• Tata Power-DDL Website www.tatapower-ddl.com
• ‘Samajhdari Ki Choice’ Campaign - to educate consumers about sustainable practices, energy conservation methods, benefits of smart meters, roof top solar installations etc.
• SAMVAAD Mobile Messenger App- to facilitate 2-way communication, reduce wait time to avail basic services, answer all queries etc.
• No Power Supply Registration on WhatsApp/ through Missed Call
• E-Bills on WhatsApp - to ensure that consumers receive their bills on WhatsApp in a hassle-free manner
• Various digital mode of payments- Netbanking, UPI, tie-up with e-payment wallets etc.
• Smart Meter Portal - to empower consumers to monitor and control electricity consumption
• Self-Meter Reading - to ensure consumer safety during Covid-19
• Web Chat Service - to obtain instant information regarding consumer queries
• Virtual Meets with different segments of consumers- for digital awareness & engagement
• Launch of dedicated section on Website providing all necessary information and details related to various offers& schemes special facilities during the lockdown #PoweringFightAgainstCorona
Through these digital initiatives, the company aims to enhance consumer satisfaction, engage with them and provide a more personalized experience to them.
Speaking on the achievement, Mr. Ganesh Srinivasan, CEO, Tata Power-DDL said, "At Tata Power-DDL we are constantly taking new initiatives to transform the overall experience of our consumers. We have taken numerous initiatives over the years to ensure that each and every process is smart, sustainable and hassle-free. In this dynamic digital landscape our teams are working round the clock to provide key services just at the touch or a click of a button. We are also thankful to CFEST for recognizing and honouring our initiatives in creating a utility of the future."
About Tata Power DDL:
Tata Power Delhi Distribution Limited (Tata Power-DDL) is a joint venture between Tata Power, India’s largest integrated power company and the Government of National Capital Territory of Delhi, which provides electricity services to a populace of over 7 million in North Delhi. The company has been awarded several national and international awards for implementing several reforms in the field of electricity distribution, including 'National Awards for' Meritorious Performance in Power Sector 'and' Promotion / Facilitation of Roof Top Solar ' and is acknowledged for its consumer-friendly practices.
About Customer Fest Awards:
The Customer Fest Awards, curated & managed by Kamikaze Media recognize the brands that design& deliver a stand-out customer journey and, adopt new strategies to stay relevant in a dynamic world.