New Delhi, July 15, 2025 - As the monsoon season sets in, Tata Power-DDL reaffirms its commitment to ensuring public safety, reliable power supply, and swift emergency response through a robust monsoon preparedness strategy.
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Key Preparedness highlights:
1. Pre-monsoon inspection and maintenance of equipment including poles, Distribution Transformers and cables etc.
2. As part of Special Current leakage testing drive, we have tested more than 50,000 installations till 30th June 2025 this year. It includes testing of our network Poles, Streetlight Poles, Substation fencing, Grill fencing of MCD/ PWD parks, ATMs and Gates & other installations in Schools, Hospitals etc.
3. Deployment of special teams for 24x7 emergency response, especially in flood-prone and high-risk areas.
4. We have also completed special Public Installation Safety Audit (PISA) drive of more than 5500 installations at Schools, Hospitals, DJB water treatment plants and large office premises etc.
5. The height of more than 50 substations prone to be affected during flood conditions have been raised.
6. Preventive tree trimming and vegetation cleaning to avoid outages due to falling branches or uprooted trees.
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Speaking on the safety preparedness, a spokesperson at Tata Power-DDL said: “We have undertaken extensive preventive and proactive measures to mitigate risks arising during the monsoon. Our field teams are on high alert, and all necessary resources have been mobilized to ensure uninterrupted services and safety of the public as well as our workforce. We urge all our customers to remain cautious and follow safety guidelines. Together, we can ensure a risk-free and secure monsoon season.”
In addition to this, monsoon-related issues like waterlogging, strong winds, and lightning pose serious risks to power infrastructure. In view of these challenges, Tata Power-DDL is also undertaking proactive consumer awareness drives on electrical safety to mitigate risks and safeguard lives. Notices are being served/ pasted wherever electrical safety violations are observed, and the supply is being disconnected for dangerous installations in congested areas to prevent accidents, including electrocution and flash burns.
All field teams of Tata Power DDL have been trained on electrical safety protocols specific to monsoon conditions, with emphasis on the use of personal protective equipment (PPE) and zero tolerance for unsafe practices.
The company spokesperson further added, “Public cooperation is key during such times. We urge citizens to avoid touching electrical installations, exposed wires, open bus-bars/ feeder pillars or panels.”
For any untoward incidence, Tata Power-DDL has expanded the communication mediums including the following to report any unsafe situation or in case of any hazard:
1.Toll-Free Number: 19124
2.Mobile App: TPDDL Connect
3.Website: www.tatapower-ddl.com
4.WhatsApp Number: 7303482071
5.Missed Call Service: 9619619124
Customers can also engage with the company's virtual assistant, Chatbot Roshni, available on Facebook, Twitter (Direct Message), website, and mobile App.
In line with its commitment to customer safety, Tata Power-DDL offers general advisory for the monsoon season.
About Tata Power Delhi Distribution Limited:
Tata Power Delhi Distribution Limited is a joint venture between Tata Power and the Government of NCT of Delhi. Tata Power-DDL distributes electricity in North Delhi and serves a populace of around 9 million. Tata Power-DDL has been a frontrunner in implementing power distribution reforms and is acknowledged for its consumer-friendly practices. Since privatization, the Aggregate Technical & Commercial (AT&C) losses in Tata Power-DDL areas have shown a record decline. Today, AT&C losses stand at 5.5%, which is an unprecedented reduction from an opening loss level of 53% in July 2002. To learn more about Tata Power-DDL, please visit www.tatapower-ddl.com