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Three Tier Grievance Redressal Structure
Please select your Customer Segment
(as per the description given below)
HCB Customer Segment
Residential / Shop / Commercial connection with load less than or equal to 10 KW
TIER- I (Tata Power-DDL Complaint Escalation & Redressal Structure)
In case of any undue delay in resolution of request/complaint, customers may visit:
Level 1: Respective District Customer Care Centre and meet Tata Power-DDL officials with complete details.
Level 2: Internal Consumer Grievance Redressal Cell
Weblink: https://www.tatapower-ddl.com/Internal-Grievance-Redressal-Cell
Email: icgrc@tatapower-ddl.com
Helpline No.: 011-66382301
Helpdesk - TATA Power Delhi Distribution Limited
CENCARE Building, Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
(If not satisfied with the resolution/response received from the above-mentioned escalation levels, please contact Head - Customer Services)
Level 3: Head - Customer Services (with prior appointment)
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
TIER - II
If customer is still not satisfied with the resolution/response, after exhausting all complaint handling, escalation and redressal mechanism at Tata Power-DDL, in respect of grievances like New Connection, Billing, Metering, Power Outage, Load Shedding, Load Enhacement / Reduction, Disconnection / Reconnection of Power Supply, Name Change, Street Lights, Transfer of Connection then customer may approach.
Consumer Grievance Redressal Forum (CGRF)
Sub-Station Building, Police Colony, Model Town – II, Delhi – 110009.
Tel: 011-27463809, 27466601-02.
Email: ecgrftpddl@gmail.com
Note: Forum shall not entertain a complaint if it pertains to the subject matter for which proceedings are pending before any court. Further, forum does not have jurisdiction to adjudicate on matters related to assessment in relation to unauthorized use of electricity, Appeal against the assessment, Theft of Electricity, Power to adjudicate, Compounding of offences, Notice of accidents and inquiries etc. which fall U/s 126,127,135,139,143,152 & 161 of Indian Electricity Act, 2003.
TIER III
If not satisfied with CGRF order, an appeal against CGRF orders may be filed with the Electricity Ombudsman
B-53, Pashchimi Marg, Opp. Tagore International School,
Vasant Vihar, New Delhi—110057
Email: elect_ombudsman@yahoo.com
Additionally, customer may also approach Public Grievance Cell, directly set up by Delhi Government, for registering Electricity related complaints like (Connection, Billing, Supply, Meter, Theft, Vigilance and Street Light) at
Department of Power (GoNCTD), SLDC Building
33KV Sub Station, Minto Road, New Delhi – 110002
www.bijlipgr.gov.in
Tel: 1800-11-2222
SCG Customer Segment
Connection is in a JJ Cluster / Jhuggi Jhopri / Resettlement Colony with Sanctioned Load upto 2 KW
Three Tier Grievance Redressal Structure for SCG Customer Segment:
TIER- I (Tata Power-DDL Complaint Escalation & Redressal Structure)
In case of any undue delay in resolution of request/complaint, customers may visit:
Level 1: Respective District Customer Care Centre and meet Tata Power-DDL officials with complete details.
Level 2: Internal Consumer Grievance Redressal Cell
Weblink: www.tatapower-ddl.com/Internal-Grievance-Redressal-Cell
Email: icgrc@tatapower-ddl.com
Helpline No.: 011-66382301
Helpdesk - TATA Power Delhi Distribution Limited
CENCARE Building, Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
(If not satisfied with the resolution/response received from the above-mentioned escalation levels, please contact Head - Customer Services).
Level 3: Head - Customer Services (with prior appointment)
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
TIER - II
If customer is still not satisfied with the resolution/response, after exhausting all complaint handling, escalation and redressal mechanism at Tata Power-DDL, in respect of grievances like New Connection, Billing, Metering, Power Outage, Load Shedding, Load Enhacement / Reduction, Disconnection / Reconnection of Power Supply, Name Change, Street Lights, Transfer of Connection then customer may approach.
Consumer Grievance Redressal Forum (CGRF)
Sub-Station Building, Police Colony, Model Town – II, Delhi – 110009.
Tel: 011-27463809, 27466601-02.
Email: ecgrftpddl@gmail.com
Note: Forum shall not entertain a complaint if it pertains to the subject matter for which proceedings are pending before any court. Further, forum does not have jurisdiction to adjudicate on matters related to assessment in relation to unauthorized use of electricity, Appeal against the assessment, Theft of Electricity, Power to adjudicate, Compounding of offences, Notice of accidents and inquiries etc. which fall U/s 126,127,135,139,143,152 & 161 of Indian Electricity Act, 2003.
TIER III
If not satisfied with CGRF order, an appeal against CGRF orders may be filed with the Electricity Ombudsman
B-53, Pashchimi Marg, Opp. Tagore International School,
Vasant Vihar, New Delhi—110057
Email: elect_ombudsman@yahoo.com
Additionally, customer may also approach Public Grievance Cell, directly set up by Delhi Government, for registering Electricity related complaints like (Connection, Billing, Supply, Meter, Theft, Vigilance and Street Light) at
Department of Power (GoNCTD), SLDC Building
33KV Sub Station, Minto Road, New Delhi – 110002
www.bijlipgr.gov.in
Tel: 1800-11-2222
HRB Customer Segment
Industrial / Big Shops / Malls / Commercial connection with Sanctioned load between 11 KW and 100 KW
Three Tier Grievance Redressal Structure for HRB
TIER- I (Tata Power-DDL Complaint Escalation & Redressal Structure)
In case of any undue delay in resolution of request/complaint, customers may contact following Tata Power-DDL officials with complete details:
Level 1: : HRB Key Account Managers ( Click Here) for Contact details.
Level 2: HoG (HRB & KCG) – Mr. Gaurav Gupta
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
Level 3: HoD / HEAD (HRB, KCG & Express)
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
Level 4:
a. Internal Consumer Grievance Redressal Cell
Weblink: www.tatapower-ddl.com/Internal-Grievance-Redressal-Cell
Email: icgrc@tatapower-ddl.com
Helpline No.: 011-66382301
Helpdesk - TATA Power Delhi Distribution Limited
CENCARE Building, Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
b. Head (Customer Services)
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
TIER - II
If customer is still not satisfied with the resolution/response, after exhausting all complaint handling, escalation and redressal mechanism at Tata Power-DDL, in respect of grievances like New Connection, Billing, Metering, Power Outage, Load Shedding, Load Enhancement / Reduction, Disconnection / Reconnection of Power Supply, Name Change, Street Lights, Transfer of Connection then customer may approach.
Consumer Grievance Redressal Forum (CGRF)
Sub-Station Building, Police Colony, Model Town – II, Delhi – 110009.
Tel: 011-27463809, 27466601-02.
Email: ecgrftpddl@gmail.com
Note: Forum shall not entertain a complaint if it pertains to the subject matter for which proceedings are pending before any court. Further, forum does not have jurisdiction to adjudicate on matters related to assessment in relation to unauthorized use of electricity, Appeal against the assessment, Theft of Electricity, Power to adjudicate, Compounding of offences, Notice of accidents and inquiries etc. which fall U/s 126,127,135,139,143,152 & 161 of Indian Electricity Act, 2003.
TIER III
If not satisfied with CGRF order, an appeal against CGRF orders may be filed with the Electricity Ombudsman
B-53, Pashchimi Marg, Opp. Tagore International School,
Vasant Vihar, New Delhi—110057
Email: elect_ombudsman@yahoo.com
Additionally, customer may also approach Public Grievance Cell, directly set up by Delhi Government, for registering Electricity related complaints like (Connection, Billing, Supply, Meter, Theft, Vigilance and Street Light) at
Department of Power (GoNCTD), SLDC Building
33KV Sub Station, Minto Road, New Delhi – 110002
www.bijlipgr.gov.in Tel: 1800-11-2222
Key Consumer Group (KCG)
Connections with sanctioned load more than 100 KW
Three Tier Grievance Redressal Structure for Key Consumer Group
TIER- I (Tata Power-DDL Complaint Escalation & Redressal Structure)
In case of any undue delay in resolution of request/complaint, customers may contact following Tata Power-DDL officials with complete details:
Level 1: KCG Key Account Managers (Click Here for Contact details).
Level 2: HoG (HRB & KCG) – Mr. Gaurav Gupta
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
Level 3: HoD (HRB, KCG & Express)
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
Level 4:
a. Internal Consumer Grievance Redressal Cell
Weblink: www.tatapower-ddl.com/Internal-Grievance-Redressal-Cell
Email: icgrc@tatapower-ddl.com
Helpline No.: 011-66382301
Helpdesk - TATA Power Delhi Distribution Limited
CENCARE Building, Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
b. Head (Customer Services)
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
TIER - II
If customer is still not satisfied with the resolution/response, after exhausting all complaint handling, escalation and redressal mechanism at Tata Power-DDL, in respect of grievances like New Connection, Billing, Metering, Power Outage, Load Shedding, Load Enhacement / Reduction, Disconnection / Reconnection of Power Supply, Name Change, Street Lights, Transfer of Connection then customer may approach.
Consumer Grievance Redressal Forum (CGRF)
Sub-Station Building, Police Colony, Model Town – II, Delhi – 110009.
Tel: 011-27463809, 27466601-02.
Email: ecgrftpddl@gmail.com
Note: Forum shall not entertain a complaint if it pertains to the subject matter for which proceedings are pending before any court. Further, forum does not have jurisdiction to adjudicate on matters related to assessment in relation to unauthorized use of electricity, Appeal against the assessment, Theft of Electricity, Power to adjudicate, Compounding of offences, Notice of accidents and inquiries etc. which fall U/s 126,127,135,139,143,152 & 161 of Indian Electricity Act, 2003.
TIER III
If not satisfied with CGRF order, an appeal against CGRF orders may be filed with the Electricity Ombudsman
B-53, Pashchimi Marg, Opp. Tagore International School,
Vasant Vihar, New Delhi—110057
Email: elect_ombudsman@yahoo.com
Additionally, customer may also approach Public Grievance Cell, directly set up by Delhi Government, for registering Electricity related complaints like (Connection, Billing, Supply, Meter, Theft, Vigilance and Street Light) at
Department of Power (GoNCTD), SLDC Building
33KV Sub Station, Minto Road, New Delhi – 110002
www.bijlipgr.gov.in Tel: 1800-11-2222
Express Consumer Group
Three Tier Grievance Redressal Structure for Express Consumer Group (Connections having sanctioned load more than 500 KW)
TIER- I (Tata Power-DDL Complaint Escalation & Redressal Structure)
In case of any undue delay in resolution of request/complaint, customers may contact following Tata Power-DDL officials with complete details:
Level 1: Express Consumer Group Client Manager (Click Here) for Contact details.
Level 2:
HoG (Express Consumer Group) – Mr. S Kulshrestha
TATA Power Delhi Distribution Limited, CENCARE Building, Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035
Level 3: HoD (HRB, KCG & Express)
TATA Power Delhi Distribution Limited, CENCARE Building, Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
Level 4:
a. Internal Consumer Grievance Redressal Cell
Weblink: www.tatapower-ddl.com/Internal-Grievance-Redressal-Cell
Email: icgrc@tatapower-ddl.com
Helpline No.: 011-66382301
Helpdesk - TATA Power Delhi Distribution Limited
CENCARE Building, Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
b. Head (Customer Services)
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
TIER - II
If customer is still not satisfied with the resolution/response, after exhausting all complaint handling, escalation and redressal mechanism at Tata Power-DDL, in respect of grievances like New Connection, Billing, Metering, Power Outage, Load Shedding, Load Enhacement / Reduction, Disconnection / Reconnection of Power Supply, Name Change, Street Lights, Transfer of Connection then customer may approach.
Consumer Grievance Redressal Forum (CGRF)
Sub-Station Building, Police Colony, Model Town – II, Delhi – 110009.
Tel: 011-27463809, 27466601-02.
Email: ecgrftpddl@gmail.com
Note: Forum shall not entertain a complaint if it pertains to the subject matter for which proceedings are pending before any court. Further, forum does not have jurisdiction to adjudicate on matters related to assessment in relation to unauthorized use of electricity, Appeal against the assessment, Theft of Electricity, Power to adjudicate, Compounding of offences, Notice of accidents and inquiries etc. which fall U/s 126,127,135,139,143,152 & 161 of Indian Electricity Act, 2003.
TIER III
If not satisfied with CGRF order, an appeal against CGRF orders may be filed with the Electricity Ombudsman
B-53, Pashchimi Marg, Opp. Tagore International School,
Vasant Vihar, New Delhi—110057
Email: elect_ombudsman@yahoo.com
Additionally, customer may also approach Public Grievance Cell, directly set up by Delhi Government, for registering Electricity related complaints like (Connection, Billing, Supply, Meter, Theft, Vigilance and Street Light) at
Department of Power (GoNCTD), SLDC Building
33KV Sub Station, Minto Road, New Delhi – 110002
www.bijlipgr.gov.in Tel: 1800-11-2222
Electrification-Shifting
Three Tier Grievance Redressal Structure for Electrification-Shifting
TIER- I (Tata Power-DDL Complaint Escalation & Redressal Structure)
In case of any undue delay in resolution of request/complaint, customers may contact following Tata Power-DDL officials with complete details:
Level 1: Electrification-Shifting Client Manager (to know Client Manager Contact details Click Here)
Level 2:
HoG (Electrification-Shifting) – Mr. Parveen Kumar : 9971393814
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035
Level 3: HOD / HEAD (G&I, NBS & Street Light) - 011-66039010
Level 4:
a. Head (Customer Services)
Customer Complaint Analysis Group (CCAG),
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
Email: ccag@tatapower-ddl.com
b. Head (Customer Services)
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
TIER - II
If customer is still not satisfied with the resolution/response, after exhausting all complaint handling, escalation and redressal mechanism at Tata Power-DDL, in respect of grievances like New Connection, Billing, Metering, Power Outage, Load Shedding, Load Enhacement / Reduction, Disconnection / Reconnection of Power Supply, Name Change, Street Lights, Transfer of Connection then customer may approach.
Consumer Grievance Redressal Forum (CGRF)
Sub-Station Building, Police Colony, Model Town – II, Delhi – 110009.
Tel: 011-27463809, 27466601-02.
Email: ecgrftpddl@gmail.com
Note: Forum shall not entertain a complaint if it pertains to the subject matter for which proceedings are pending before any court. Further, forum does not have jurisdiction to adjudicate on matters related to assessment in relation to unauthorized use of electricity, Appeal against the assessment, Theft of Electricity, Power to adjudicate, Compounding of offences, Notice of accidents and inquiries etc. which fall U/s 126,127,135,139,143,152 & 161 of Indian Electricity Act, 2003.
TIER III
If not satisfied with CGRF order, an appeal against CGRF orders may be filed with the Electricity Ombudsman
B-53, Pashchimi Marg, Opp. Tagore International School,
Vasant Vihar, New Delhi—110057
Email: elect_ombudsman@yahoo.com
Additionally, customer may also approach Public Grievance Cell, directly set up by Delhi Government, for registering Electricity related complaints like (Connection, Billing, Supply, Meter, Theft, Vigilance and Street Light) at
Department of Power (GoNCTD), SLDC Building
33KV Sub Station, Minto Road, New Delhi – 110002
www.bijlipgr.gov.in Tel: 1800-11-2222
Government & Institutional (G&I)
Three Tier Grievance Redressal Structure for G&I Customer Segment
TIER- I (Tata Power-DDL Complaint Escalation & Redressal Structure)
In case of any undue delay in resolution of request/complaint, customers may contact following Tata Power-DDL officials with complete details:
Level 1: Government & Institutional (G&I) Client Manager (Click Here for Contact details).
Level 2:
HoG - Government & Institutional (G&I) – Mr. Narendra Singh
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
Level 3: HoD (G&I, NBS & Street Light)
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
Level 4:
a. Internal Consumer Grievance Redressal Cell
Weblink: www.tatapower-ddl.com/Internal-Grievance-Redressal-Cell
Email: icgrc@tatapower-ddl.com
Helpline No.: 011-66382301
Helpdesk - TATA Power Delhi Distribution Limited
CENCARE Building, Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
b. Head (Customer Services)
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
TIER - II
If customer is still not satisfied with the resolution/response, after exhausting all complaint handling, escalation and redressal mechanism at Tata Power-DDL, in respect of grievances like New Connection, Billing, Metering, Power Outage, Load Shedding, Load Enhacement / Reduction, Disconnection / Reconnection of Power Supply, Name Change, Street Lights, Transfer of Connection then customer may approach.
Consumer Grievance Redressal Forum (CGRF)
Sub-Station Building, Police Colony, Model Town – II, Delhi – 110009.
Tel: 011-27463809, 27466601-02.
Email: ecgrftpddl@gmail.com
Note: Forum shall not entertain a complaint if it pertains to the subject matter for which proceedings are pending before any court. Further, forum does not have jurisdiction to adjudicate on matters related to assessment in relation to unauthorized use of electricity, Appeal against the assessment, Theft of Electricity, Power to adjudicate, Compounding of offences, Notice of accidents and inquiries etc. which fall U/s 126,127,135,139,143,152 & 161 of Indian Electricity Act, 2003.
TIER III
If not satisfied with CGRF order, an appeal against CGRF orders may be filed with the Electricity Ombudsman
B-53, Pashchimi Marg, Opp. Tagore International School,
Vasant Vihar, New Delhi—110057
Email: elect_ombudsman@yahoo.com
Additionally, customer may also approach Public Grievance Cell, directly set up by Delhi Government, for registering Electricity related complaints like (Connection, Billing, Supply, Meter, Theft, Vigilance and Street Light) at
Department of Power (GoNCTD), SLDC Building
33KV Sub Station, Minto Road, New Delhi – 110002
www.bijlipgr.gov.in Tel: 1800-11-2222
