Three Tier Grievance Redressal structure

Three Tier Grievance Redressal Structure

Please select your Customer Segment
(as per the description given below)

HCB

Residential / Shop / Commercial connection with load less than or equal to 10 KW

TIER- I (Tata Power-DDL Complaint Escalation & Redressal Structure)

In case of any undue delay in resolution of request/complaint, customers may visit their respective District Customer Care Centre and meet Tata Power-DDL officials with complete details:

Level 1: Customer Relations Executive (CRE)

Level 2: Customer Service Manager (CSM) / District Manager

Level 3: Circle Head (with prior appointment through Customer Service Manager)

To know contact details of CRE/CSM/District Manager Click Here

If not satisfied with the resolution/response received from the above mentioned escalation levels, please write to Head(Customer Service)

Level 4:

Head (Customer Services)
Customer Complaint Analysis Group (CCAG),
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
Email: ccag@tatapower-ddl.com

TIER - II

If customer is still not satisfied with the resolution/response, after exhausting all complaint handling, escalation and redressal mechanism at Tata Power-DDL, in respect of grievances like New Connection, Billing, Metering, Power Outage, Load Shedding, Load Enhacement / Reduction, Disconnection / Reconnection of Power Supply, Name Change, Street Lights, Transfer of Connection then customer may approach.

Consumer Grievance Redressal Forum (CGRF)
Sub-Station Building, Police Colony, Model Town – II, Delhi – 110009.
Tel: 011-27463809, 27466601-02.
Email: cgredressal.forum@tatapower-ddl.com

Note: Forum shall not entertain a complaint if it pertains to the subject matter for which proceedings are pending before any court. Further, forum does not have jurisdiction to adjudicate on matters related to assessment in relation to unauthorized use of electricity, Appeal against the assessment, Theft of Electricity, Power to adjudicate, Compounding of offences, Notice of accidents and inquiries etc. which fall U/s 126,127,135,139,143,152 & 161 of Indian Electricity Act, 2003.

TIER III

If not satisfied with CGRF order, an appeal against CGRF orders may be filed with the Electricity Ombudsman
B-53, Pashchimi Marg, Opp. Tagore International School,
Vasant Vihar, New Delhi—110057
Email: elect_ombudsman@yahoo.com

Additionally, customer may also approach Public Grievance Cell, directly set up by Delhi Government, for registering Electricity related complaints like (Connection, Billing, Supply, Meter, Theft, Vigilance and Street Light) at
Department of Power (GoNCTD), SLDC Building
33KV Sub Station, Minto Road, New Delhi – 110002
www.bijlipgr.gov.in
Tel: 1800-11-2222

SCG

Connection is in a JJ Cluster / Jhuggi Jhopri / Resettlement Colony with Sanctioned Load upto 2 KW

TIER- I (Tata Power-DDL Complaint Escalation & Redressal Structure)

In case of any undue delay in resolution of request/complaint, customers may visit their respective District Customer Care Centre and meet Tata Power-DDL officials with complete details:

Level 1: Customer Relations Executive (CRE)

Level 2: Customer Service Manager (CSM) / District Manager

Level 3: Circle Head (with prior appointment through Customer Service Manager)

To know contact details of CRE/CSM/District Manager Click Here
If not satisfied with the resolution/response received from the above mentioned escalation levels, please write to Head (Customer Service)

Level 4:

Head (Customer Services)
Customer Complaint Analysis Group (CCAG),
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
Email: ccag@tatapower-ddl.com

TIER - II

If customer is still not satisfied with the resolution/response, after exhausting all complaint handling, escalation and redressal mechanism at Tata Power-DDL, in respect of grievances like New Connection, Billing, Metering, Power Outage, Load Shedding, Load Enhacement / Reduction, Disconnection / Reconnection of Power Supply, Name Change, Street Lights, Transfer of Connection then customer may approach.

Consumer Grievance Redressal Forum (CGRF)
Sub-Station Building, Police Colony, Model Town – II, Delhi – 110009.
Tel: 011-27463809, 27466601-02.
Email: cgredressal.forum@tatapower-ddl.com

Note: Forum shall not entertain a complaint if it pertains to the subject matter for which proceedings are pending before any court. Further, forum does not have jurisdiction to adjudicate on matters related to assessment in relation to unauthorized use of electricity, Appeal against the assessment, Theft of Electricity, Power to adjudicate, Compounding of offences, Notice of accidents and inquiries etc. which fall U/s 126,127,135,139,143,152 & 161 of Indian Electricity Act, 2003.

TIER III

If not satisfied with CGRF order, an appeal against CGRF orders may be filed with the Electricity Ombudsman
B-53, Pashchimi Marg, Opp. Tagore International School,
Vasant Vihar, New Delhi—110057
Email: elect_ombudsman@yahoo.com

Additionally, customer may also approach Public Grievance Cell, directly set up by Delhi Government, for registering Electricity related complaints like (Connection, Billing, Supply, Meter, Theft, Vigilance and Street Light) at
Department of Power (GoNCTD), SLDC Building
33KV Sub Station, Minto Road, New Delhi – 110002
www.bijlipgr.gov.in
Tel: 1800-11-2222

HRB

Industrial / Big Shops / Malls / Commercial connection with Sanctioned load between 11 KW and 100 KW

Three Tier Grievance Redressal Structure for HRB (connection with Sanctioned Load between 11 KW and 100 KW)

TIER- I (Tata Power-DDL Complaint Escalation & Redressal Structure)

In case of any undue delay in resolution of request/complaint, customers may contact following Tata Power-DDL officials with complete details:

Level 1: HRB Client Manager (to know Client Manager Contact details Click Here)

Level 2: HoG (HRB & KCG) – Ms Yashika Kumar : 011-66039186

Level 3: HOD / HEAD (HRB & KCG) – 011-66039090

Level 4:
Head (Customer Services)
Customer Complaint Analysis Group (CCAG),
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035. Email: ccag@tatapower-ddl.com

TIER - II

If customer is still not satisfied with the resolution/response, after exhausting all complaint handling, escalation and redressal mechanism at Tata Power-DDL, in respect of grievances like New Connection, Billing, Metering, Power Outage, Load Shedding, Load Enhacement / Reduction, Disconnection / Reconnection of Power Supply, Name Change, Street Lights, Transfer of Connection then customer may approach.

Consumer Grievance Redressal Forum (CGRF)
Sub-Station Building, Police Colony, Model Town – II, Delhi – 110009.
Tel: 011-27463809, 27466601-02.
Email: cgredressal.forum@tatapower-ddl.com

Note: Forum shall not entertain a complaint if it pertains to the subject matter for which proceedings are pending before any court. Further, forum does not have jurisdiction to adjudicate on matters related to assessment in relation to unauthorized use of electricity, Appeal against the assessment, Theft of Electricity, Power to adjudicate, Compounding of offences, Notice of accidents and inquiries etc. which fall U/s 126,127,135,139,143,152 & 161 of Indian Electricity Act, 2003.

TIER III

If not satisfied with CGRF order, an appeal against CGRF orders may be filed with the Electricity Ombudsman
B-53, Pashchimi Marg, Opp. Tagore International School,
Vasant Vihar, New Delhi—110057
Email: elect_ombudsman@yahoo.com

Additionally, customer may also approach Public Grievance Cell, directly set up by Delhi Government, for registering Electricity related complaints like (Connection, Billing, Supply, Meter, Theft, Vigilance and Street Light) at
Department of Power (GoNCTD), SLDC Building
33KV Sub Station, Minto Road, New Delhi – 110002
www.bijlipgr.gov.in Tel: 1800-11-2222

KCG

Connections with sanctioned load more than 100 KW

Three Tier Grievance Redressal Structure for Key Consumer Group (connections having Sanctioned Load more than 100 KW)

TIER- I (Tata Power-DDL Complaint Escalation & Redressal Structure)

In case of any undue delay in resolution of request/complaint, customers may contact following Tata Power-DDL officials with complete details:

Level 1: KCG Client Manager (to know Client Manager Contact details Click Here)

Level 2: HoG (HRB & KCG) – Ms Yashika Kumar : 011-66039186

Level 3: HOD / HEAD (HRB & KCG) - 011-66039090

Level 4:
Head (Customer Services)
Customer Complaint Analysis Group (CCAG),
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
Email: ccag@tatapower-ddl.com

TIER - II

If customer is still not satisfied with the resolution/response, after exhausting all complaint handling, escalation and redressal mechanism at Tata Power-DDL, in respect of grievances like New Connection, Billing, Metering, Power Outage, Load Shedding, Load Enhacement / Reduction, Disconnection / Reconnection of Power Supply, Name Change, Street Lights, Transfer of Connection then customer may approach.

Consumer Grievance Redressal Forum (CGRF)
Sub-Station Building, Police Colony, Model Town – II, Delhi – 110009.
Tel: 011-27463809, 27466601-02.
Email: cgredressal.forum@tatapower-ddl.com

Note: Forum shall not entertain a complaint if it pertains to the subject matter for which proceedings are pending before any court. Further, forum does not have jurisdiction to adjudicate on matters related to assessment in relation to unauthorized use of electricity, Appeal against the assessment, Theft of Electricity, Power to adjudicate, Compounding of offences, Notice of accidents and inquiries etc. which fall U/s 126,127,135,139,143,152 & 161 of Indian Electricity Act, 2003.

TIER III

If not satisfied with CGRF order, an appeal against CGRF orders may be filed with the Electricity Ombudsman
B-53, Pashchimi Marg, Opp. Tagore International School,
Vasant Vihar, New Delhi—110057
Email: elect_ombudsman@yahoo.com

Additionally, customer may also approach Public Grievance Cell, directly set up by Delhi Government, for registering Electricity related complaints like (Connection, Billing, Supply, Meter, Theft, Vigilance and Street Light) at
Department of Power (GoNCTD), SLDC Building
33KV Sub Station, Minto Road, New Delhi – 110002
www.bijlipgr.gov.in Tel: 1800-11-2222

Express

Three Tier Grievance Redressal Structure for Express Consumer Group

TIER- I (Tata Power-DDL Complaint Escalation & Redressal Structure)

In case of any undue delay in resolution of request/complaint, customers may contact following Tata Power-DDL officials with complete details:

Level 1: Express Consumer Group Client Manager (to know Client Manager Contact details Click Here)

Level 2:
HoG (Express Consumer Group) – Mr Gaurav Sethi : 9971394884
TATA Power Delhi Distribution Limited, CENCARE Building, Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035

Level 3: HOD / HEAD (HRB & KCG) - 011-66039090

Level 4:
Head (Customer Services)
Customer Complaint Analysis Group (CCAG),
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
Email: ccag@tatapower-ddl.com

TIER- I TIER - II

If customer is still not satisfied with the resolution/response, after exhausting all complaint handling, escalation and redressal mechanism at Tata Power-DDL, in respect of grievances like New Connection, Billing, Metering, Power Outage, Load Shedding, Load Enhacement / Reduction, Disconnection / Reconnection of Power Supply, Name Change, Street Lights, Transfer of Connection then customer may approach.

Consumer Grievance Redressal Forum (CGRF)
Sub-Station Building, Police Colony, Model Town – II, Delhi – 110009.
Tel: 011-27463809, 27466601-02.
Email: cgredressal.forum@tatapower-ddl.com

Note: Forum shall not entertain a complaint if it pertains to the subject matter for which proceedings are pending before any court. Further, forum does not have jurisdiction to adjudicate on matters related to assessment in relation to unauthorized use of electricity, Appeal against the assessment, Theft of Electricity, Power to adjudicate, Compounding of offences, Notice of accidents and inquiries etc. which fall U/s 126,127,135,139,143,152 & 161 of Indian Electricity Act, 2003.

TIER III

If not satisfied with CGRF order, an appeal against CGRF orders may be filed with the Electricity Ombudsman
B-53, Pashchimi Marg, Opp. Tagore International School,
Vasant Vihar, New Delhi—110057
Email: elect_ombudsman@yahoo.com

Additionally, customer may also approach Public Grievance Cell, directly set up by Delhi Government, for registering Electricity related complaints like (Connection, Billing, Supply, Meter, Theft, Vigilance and Street Light) at
Department of Power (GoNCTD), SLDC Building
33KV Sub Station, Minto Road, New Delhi – 110002
www.bijlipgr.gov.in Tel: 1800-11-2222

Electrification-Shifting

Three Tier Grievance Redressal Structure for Electrification-Shifting

TIER- I (Tata Power-DDL Complaint Escalation & Redressal Structure)

In case of any undue delay in resolution of request/complaint, customers may contact following Tata Power-DDL officials with complete details:

Level 1: Electrification-Shifting Client Manager (to know Client Manager Contact details Click Here)

Level 2:
HoG (Electrification-Shifting) – Mr Chandan Singh : 9971394928
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035

Level 3: HOD / HEAD (HRB & KCG) - 011-66039090

Level 4:
Head (Customer Services)
Customer Complaint Analysis Group (CCAG),
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
Email: ccag@tatapower-ddl.com

TIER- I TIER - II

If customer is still not satisfied with the resolution/response, after exhausting all complaint handling, escalation and redressal mechanism at Tata Power-DDL, in respect of grievances like New Connection, Billing, Metering, Power Outage, Load Shedding, Load Enhacement / Reduction, Disconnection / Reconnection of Power Supply, Name Change, Street Lights, Transfer of Connection then customer may approach.

Consumer Grievance Redressal Forum (CGRF)
Sub-Station Building, Police Colony, Model Town – II, Delhi – 110009.
Tel: 011-27463809, 27466601-02.
Email: cgredressal.forum@tatapower-ddl.com

Note: Forum shall not entertain a complaint if it pertains to the subject matter for which proceedings are pending before any court. Further, forum does not have jurisdiction to adjudicate on matters related to assessment in relation to unauthorized use of electricity, Appeal against the assessment, Theft of Electricity, Power to adjudicate, Compounding of offences, Notice of accidents and inquiries etc. which fall U/s 126,127,135,139,143,152 & 161 of Indian Electricity Act, 2003.

TIER III

If not satisfied with CGRF order, an appeal against CGRF orders may be filed with the Electricity Ombudsman
B-53, Pashchimi Marg, Opp. Tagore International School,
Vasant Vihar, New Delhi—110057
Email: elect_ombudsman@yahoo.com

Additionally, customer may also approach Public Grievance Cell, directly set up by Delhi Government, for registering Electricity related complaints like (Connection, Billing, Supply, Meter, Theft, Vigilance and Street Light) at
Department of Power (GoNCTD), SLDC Building
33KV Sub Station, Minto Road, New Delhi – 110002
www.bijlipgr.gov.in Tel: 1800-11-2222

Government & Institutional (G&I)

Three Tier Grievance Redressal Structure for Electrification-Shifting

TIER- I (Tata Power-DDL Complaint Escalation & Redressal Structure)

In case of any undue delay in resolution of request/complaint, customers may contact following Tata Power-DDL officials with complete details:

Level 1: Government & Institutional (G&I) Client Manager (to know Client Manager Contact details Click Here)

Level 2:
HoG - Government & Institutional (G&I) – Mr Shashank Sharma : 011- 66039254
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035

Level 3: HOD / HEAD (HRB & KCG) - 011-66039090

Level 4:
Head (Customer Services)
Customer Complaint Analysis Group (CCAG),
TATA Power Delhi Distribution Limited, CENCARE Building,
Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
Email: ccag@tatapower-ddl.com

TIER- I TIER - II

If customer is still not satisfied with the resolution/response, after exhausting all complaint handling, escalation and redressal mechanism at Tata Power-DDL, in respect of grievances like New Connection, Billing, Metering, Power Outage, Load Shedding, Load Enhacement / Reduction, Disconnection / Reconnection of Power Supply, Name Change, Street Lights, Transfer of Connection then customer may approach.

Consumer Grievance Redressal Forum (CGRF)
Sub-Station Building, Police Colony, Model Town – II, Delhi – 110009.
Tel: 011-27463809, 27466601-02.
Email: cgredressal.forum@tatapower-ddl.com

Note: Forum shall not entertain a complaint if it pertains to the subject matter for which proceedings are pending before any court. Further, forum does not have jurisdiction to adjudicate on matters related to assessment in relation to unauthorized use of electricity, Appeal against the assessment, Theft of Electricity, Power to adjudicate, Compounding of offences, Notice of accidents and inquiries etc. which fall U/s 126,127,135,139,143,152 & 161 of Indian Electricity Act, 2003.

TIER III

If not satisfied with CGRF order, an appeal against CGRF orders may be filed with the Electricity Ombudsman
B-53, Pashchimi Marg, Opp. Tagore International School,
Vasant Vihar, New Delhi—110057
Email: elect_ombudsman@yahoo.com

Additionally, customer may also approach Public Grievance Cell, directly set up by Delhi Government, for registering Electricity related complaints like (Connection, Billing, Supply, Meter, Theft, Vigilance and Street Light) at
Department of Power (GoNCTD), SLDC Building
33KV Sub Station, Minto Road, New Delhi – 110002
www.bijlipgr.gov.in Tel: 1800-11-2222