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With uninterrupted power supply to hospitals & labs, discoms playing key role in fight against COVID
• Ganesh Srinivasan, Chief Executive Officer, Tata Power-DDL said the discom is committed towards ensuring safety and convenience of its consumers in these testing times
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Tata Power-DDL lab recognised as in-house R&D unit
• Lab provides a test bed to showcase the Information Technologies (IT) and Operational Technologies (OT) implemented by Tata Power-DDL
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National Consumer Day Special - Tata Power-DDL launches ‘Samajhdari Ki Choice’ Campaign to encourage consumers to Opt for E-bill
• Enhanced consumers security as e-bill reduces the risk of lost statement and identity fraud
• Contact less delivery of e-bills to help in eliminating chances of virus spread
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Tata Power-DDL launches Chat-Bot ‘Roshni’ to enhance Digital Experience of Consumers
• To enable quicker resolution of queries & complaints; has both English and Hindi language capabilities
• Integrated with company’s Website, Mobile App, WhatsApp Number and official Facebook Page
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Tata Power-DDL distributes Tablets to students across Delhi Govt. Schools supporting ‘Education for All’ during the ongoing pandemic
• Hon’ble Deputy CM of Delhi, Shri Manish Sisodia; Mr. Ganesh Srinivasan, CEO, TPDDL graced the event
• Initiative taken to support students pursue their education without any hindrance amid pandemic
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Tata Power- DDL launches ‘SAMVAAD’ Mobile Messenger App to enhance digital experience of consumers
• Reduces wait time for consumers for availing basic services; helps find answers to FAQs in one place
• Facilitates two way communication, including broadcast messages from company’s side
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Opinion Article of Mr. Ganesh Srinivasan, CEO, Tata Power-DDL in Fortune India Magazine
Read the opinion article of Mr. Ganesh Srinivasan, CEO, Tata Power-DDL as he shares his views on the value proposition of Smart Meters especially during Covid-19 and how this will ensure consumer convenience.
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Interview of Mr. Ganesh Srinivasan, CEO, Tata Power-DDL in PowerLine Magazine
Read the interview of Mr. Ganesh Srinivasan, CEO, Tata Power-DDL as he shares his views on the privatisation of discoms in union territories, proposed amendments to the Electricity Act, 2003 and the impact of Covid-19 on the power sector.
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Tata Power-DDL empowers its senior citizen consumers, engages with them digitally during ongoing Covid-19 pandemic
• Interacts with senior citizen consumers through web meetings
• Apprises consumers about the digital initiatives being taken by the company for consumer safety
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Smart Meters - a boon for Tata Power-DDL and its Consumers during Covid-19
• Raises 3.5 lakh bills with Actual Readings instead of Provisional ones during lockdown(Apr-May 2020)
• Prevents over 1.5 lakh visits/month to consumer premises during lockdown
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New Missed Call Service to register ‘No Power Supply Complaint’
• Consumers to give missed call on 9619619124 to register their NPS complaints
• Move will ensure consumer ease and safety while registering NPS complaints
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Self-Meter Reading to ensure consumer safety during Covid-19
• Consumers can now capture their meter readings through a link sent on their registered mobile numbers
• Information to be safely stored on company’s official website
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Q&A session of CEO, Mr. Ganesh Srinivasan on Zee News
Watch the full Q&A session of CEO, Mr. Ganesh Srinivasan on Zee News as he invokes everyone to make 9PM-9Mins a success and help dispel darkness through the light of hope.
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In power sector, lighter load but work as usual
Tata Power-DDL has taken a number of measures, ranging from arranging places to stay for its maintenance staff, to developing a mechanism for its call centre operators to work from home.
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Be Delhi’s Hero
• Tata Power-DDL urges consumers to help power the collective fight against Corona
• Appeals to consumers to make bill payments on time using Digital Modes
• Requests consumers not to visit consumer care centres; (Toll Free - 19124)
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Get registered for e-bill via WhatsApp - Tata Power-DDL
• Consumers to give a missed call on 7303482071 to opt for e-bill from their registered mobile number
• Ensuring safety and convenience along with timely delivery of bills amid lockdown
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Ensuring uninterrupted power supply amidst COVID-19 crisis
• Necessary arrangements made to ensure uninterrupted power supply
• Reliable power to other essential service sectors/ utilities, facilitate effective practicing of work from home for its working class consumers
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Tata Power-DDL is proud of its Power Victors for their dedication.
Read the story of one of our heroes, Bablu Mandal, who works relentlessly amidst the COVID-19 crisis to ensure that the city never goes dark.
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CEO's Article featured in ET Energyworld - Safe Power for All is the Need of the Hour
Safety needs thought, commitment and focus 24x365 days and hence needs continuous communication with customers to nudge them to take action and make themselves safe.
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